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Turn-around Time

To our dear friends and customers,

During this unprecedented time of uncertainty due to the COVID-19 outbreak, I wanted to let you know how we are responding to the situation here at Girly Bits. 

  • We are now a one person team, as I have been working alone, and with out my usual staff since March 10th.
  • Sanitation and disinfection measures in both the workshop and our home, have increased significantly and you can rest assured that we are taking every precaution possible.
  • Our family of two adults have been practicing strict social distancing since March 10th, and no one  comes into our home.
  • I will be reducing dispatch days to twice weekly instead of daily, to limit exposure to our postal workers. Packing of orders will continue here in the shop 5 days a week (M-F)
  • Since I am now working alone, I find myself fumbling my way through the time management of covering all the necessary jobs here, to safely pack and ship your orders in a timely manner. I appreciate your patience while I get used to this myself and respectfully ask for your understanding if I am unable to stick to my target turn around time. I assure you, I will be doing the best I can and I will update the turn around time weekly, to reflect my anticipated workload.
  • At this time we don't expect there to be a huge impact on our ability to fulfill and ship orders, but I will continue to monitor the situation and keep you informed of any significant changes.
  • If you have any concerns, please feel free to reach out to me by email, at info@girlybitspolish.com or using the contact form on the web site.

The safety, well-being, and health of our customers and our family is of utmost importance to me. I hope that you and your loved ones are managing well during this unsettling time. Once again, I thank you for being with us, and supporting our little business. Together, we can do this.

 

Much love,

Pam

 

Our turn around time for processing orders varies depending upon the volume of orders that are being processed and can increase during new product releases, brand launches or following vacation shut downs. During the COVID-19 outbreak, our turn around time is likely to vary a lot, but I will do my best to post the expected times below.

  

CURRENT TURN-AROUND TIME: ESTIMATED AT 10-14 BUSINESS* DAYS.

This is my best estimate, and is subject to change.
Check below to see exactly where your order is in our shipping queue. Last updated March 23rd, 2020.
(*Excludes pre-orders, closures, weekends and holidays. Next Canadian holiday: Good Friday, April 10th, and Easter Monday, April 13th.)

 

Where is your order in our shipping queue? 

 

Orders placed on or before MARCH 4th have been processed for shipping

 

Orders placed MARCH 5th - MARCH 12th are expected to be processed for shipping by the end of the day MARCH 26TH 

Orders placed MAR 13TH - MAR 23rd are expected to be processed for shipping by the end of the day MARCH 31st

Orders placed March 24th to March 26th are expected to be processed for shipping by the end of the day April 6th

Orders placed March 27th to March 30th are expected to be processed for shipping by the end of the day April 9th

 

 NOTES:

COMBINED SHIPPING EVERY WEEKEND on orders placed between Friday @12noon EST & Monday @9am EST.
We will automatically combine multiple orders and refund any shipping overages paid!
(Refunds will be issued when the orders are processed for shipping according to the current turn-around time above.)

PRE-ORDERS Orders containing a pre-order item will be held for shipping until the release date of the pre-ordered item. If there are products in the order that are not pre-order items they will be set aside and shipped at the same time as the pre-ordered item. We cannot split the order for shipping without charging separate shipping charges for each parcel that is mailed

 

 

If you have not received a shipping notification email from us, please check your inbox (or spam/junk folder). Alternately, you can always LOGIN TO YOUR GIRLY BITS ACCOUNT to check the status of your order.

 

OTHER TURN-AROUND TIME INFORMATION:

The turn-around time for orders begins the business day (excludes weekends and holidays) following the date the order was placed.

The total time that it will take for your package to reach you is turn-around time plus shipping time.

Wholesale orders may take 2-3 business days longer than the posted turn-around time to pack and process.

We cannot guarantee a parcel will arrive on or before a specific date.

You can check the status of your order by signing in to your ACCOUNT.

You will receive a shipping notification email once your parcel has shipped. Please ensure that Girly Bits Cosmetics is added to your safe sender list so that you do not miss your notification.

If you have any questions or concerns about an outstanding order please do not hesitate to CONTACT US and we would be more than happy to help!

Thank you for your continued support!
~The Girly Bits Team

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