To our dear friends and customers,

During this unprecedented time of uncertainty due to the COVID-19 outbreak, I wanted to let you know how we are responding to the situation here at Girly Bits. 

• We are now a one person team, as I have been working alone, and with out my usual staff since March 10th.
• Sanitation and disinfection measures in both the workshop and our home, have increased significantly and you can rest assured that we are taking every precaution possible.
• Our family of two adults have been practising strict social distancing since March 10th, and no one comes into our home.
• I will be reducing dispatch days to twice weekly (possibly even once weekly) instead of daily, to limit exposure to our postal workers. Packing of orders will continue here in the shop 5 days a week (M-F) **because of this, you may receive a notification that your order has been processed for shipping, but your package may not be picked up here for several days after that.
• Since I am now working alone, I find myself fumbling my way through the time management of covering all the necessary jobs here, to safely pack and ship your orders in a timely manner. I appreciate your patience while I get used to this myself and respectfully ask for your understanding if I am unable to stick to my target turn around time. I assure you, I will be doing the best I can and I will update the turn around time weekly, to reflect my anticipated workload.
• At this time we don't expect there to be a huge impact on our ability to fulfill and ship orders with in North America, with the exception of much longer than usual delivery times for international packages (including the US) but I will continue to monitor the situation and keep you informed of any significant changes. 
• There have been some new restrictions put in place regarding shipping to certain countries over-seas due to Covid-19. If you place an order and it is not able to be shipped, I will contact you to see if you want me to hold it, or if you would prefer a refund. If you would prefer your over-seas order be held regardless, please leave a note in your order and email me so we can arrange that.
• April 16th, 2020 update: At this time we are unable to ship directly to Sweden or Switzerland. I can hold your order for you, or I can send it to an alternate address in the US to be forwarded to you since the US is still able to ship to Sweden and Switzerland as of right now. 
• If you have any concerns, please feel free to reach out to me by email, at info@girlybitspolish.com or using the contact form on the web site.

The safety, well-being, and health of our customers and our family is of utmost importance to me. I hope that you and your loved ones are managing well during this unsettling time. If there is anything I can do to help you, please reach out via email. Once again, I thank you for being with us, and supporting our little business. Together, we can do this.

Much love,

Pam

The turn around time for processing orders varies depending upon the volume of orders that are being processed and can increase during new product releases, and during the second week each month, (this is when I am processing the PPU shipment), during brand launches or following vacation shut downs. During the COVID-19 outbreak, the turn around time is likely to vary a lot, but I will do my best to post the expected times below.

All postal delivery services are extremely slow right now, likely due to a larger than usual volume as everyone is ordering their essentials on line, as well as increased protocols for postal employees for sanitation and disinfection.  Please be aware that your package may take longer than you are used to, to be delivered. It's not uncommon for packages going to the US to take more than two weeks.

CURRENT TURN-AROUND TIME: ESTIMATED AT 8-14 BUSINESS DAYS* (Business days are Monday-Friday, excluding holidays)

This is my best estimate, and is subject to change.
Check below to see exactly where your order is in our shipping queue.

• Updated May 21, 2020.
• TaT excludes pre-orders, closures, weekends and holidays.
• Next Canadian holiday: Wednesday July 1st (Canada Day)

Where is your order in our shipping queue? 

ETHEREAL SMOKE COLLECTION PRE-ORDER: All pre-orders have been shipped.

EMILY DE MOLLY PRE-ORDER: When the shipment arrives here, I will update this page with the expected shipping schedule.

 Orders placed on or before MAY 4TH have been processed for shipping. 

Orders placed May 5 to May 11 are expected to be processed for shipping by the end of the day May 22

Orders placed May 12 to May 18 are expected to be processed for shipping by the end of the day May 29

Orders placed May 19 to May 25 are expected to be processed for shipping by the end of the day June 5

Orders placed May 26 to June 1 are expected to be processed for shipping by the end of the day June 12

NOTES:

COMBINED SHIPPING EVERY WEEKEND on orders placed between Friday @12noon EST & Monday @9am EST.
We will automatically combine multiple orders and refund any shipping overages paid!
(Refunds will be issued when the orders are processed for shipping according to the current turn-around time above.)

PRE-ORDERS Orders containing a pre-order item will be held for shipping until the release date of the pre-ordered item. If there are products in the order that are not pre-order items they will be set aside and shipped at the same time as the pre-ordered item. We cannot split the order for shipping without charging separate shipping charges for each parcel that is mailed

If you have not received a shipping notification email from us, please check your inbox (or spam/junk folder). Alternately, you can always LOGIN TO YOUR GIRLY BITS ACCOUNT to check the status of your order.

OTHER TURN-AROUND TIME INFORMATION:

The turn-around time for orders begins the business day (excludes weekends and holidays) following the date the order was placed.

The total time that it will take for your package to reach you is turn-around time plus shipping time.

Wholesale orders may take 2-3 business days longer than the posted turn-around time to pack and process.

We cannot guarantee a parcel will arrive on or before a specific date.

You can check the status of your order by signing in to your ACCOUNT.

You will receive a shipping notification email once your parcel has shipped. Please ensure that Girly Bits Cosmetics is added to your safe sender list so that you do not miss your notification.

If you have any questions or concerns about an outstanding order please do not hesitate to CONTACT US and we would be more than happy to help!

Thank you for your continued support!
~The Girly Bits Team