The turn around time for processing orders varies depending upon the volume of orders that are being processed and can increase during new product releases, and during the second week each month, (this is when I am processing the PPU shipment), during brand launches or following vacation shut downs. During the COVID-19 outbreak, the turn around time is likely to vary a lot, but I will do my best to post the expected times below.

All postal delivery services are extremely slow right now, likely due to a larger than usual volume as everyone is ordering their essentials on line, as well as increased protocols for postal employees for sanitation and disinfection.  Please be aware that your package may take longer than you are used to, to be delivered. It's not uncommon for packages going to the US to take more than two weeks.

HOLIDAY SHIPPING: Some orders shipped mid November to mid December are still in the system but they are moving. This is not unique to packages coming from Canada. Many small businesses in the US have also reported packages that are not being scanned, or are simply not moving and have not arrived at their destination yet. Slowly but surely they are beginning to move, and they are trickling in. This holiday season was exceptionally difficult for USPS to handle with a massive increase in the load. I realize this is frustrating, but I ask that you please remain patient as we wait for the backlogs to clear out. If your package does in fact go missing altogether, we can discuss a refund or replacement. We just need to give it time since packages are still arriving.

CURRENT TURN-AROUND TIME: ESTIMATED AT 7-14 BUSINESS DAYS* (Business days are Monday-Friday, excluding holidays)

This is my best estimate, and is subject to change.
Check below to see exactly where your order is in our shipping queue.

• Updated Dec 30, 2020.
• TaT excludes pre-orders, closures, weekends and holidays.
• Next Canadian holiday: Friday January 1. (New Year's Day)
• I will be taking a break from shipping from Dec 30th, through January 5th. The store will remain open, and I will periodically be checking emails.

CURRENT PRE-ORDERS SHIPPING STATUS'

• TONIC HOLIDAY 2020 PRE-ORDER:

• Awaiting shipment.
• Products are expected to arrive in January, and shipping will begin immediately. I will update here when they have been received.

• TONIC POLISH SEPTEMBER PRE-ORDER (INCL. LATE SUMMER 2020, BACK FROM THE VAULT, & SPRING 2020 COLLECTION):
• DELAYED
• DEC 9 UPDATE:
• It has come to our attention that the reason this package was denied entry into Canada was that the labels are not in both English and French. We are working with Tonic and Health Canada to make sure all the labelling requirements are met, and these items with be re-shipped. As soon as they arrive I will be processing the orders for shipping. (even though the store will appear to be on holiday)
• NOV 3 UPDATE:
• This shipment is taking the scenic route, and we are chasing is down. We are working with USPS and Canada Post to get it back on it's way here as soon as possible. Please accept my apologies for this unfortunate delay.
• If you have any questions or concerns regarding your order, feel free to email me at orders@girlybitspolish.com.
• The expected date of orders to begin shipping will be updated here as soon as we have confirmation of the shipment being re-routed back to us.
• NOV 13 UPDATE:
• The package arrived back at Tonic headquarters and will be re-shipped back to Girly Bits.

Where is your order in our shipping queue?

Orders placed on or before Dec 21 have been processed for shipping. 

I will be on a shipping break from the time the above orders have been shipped, until January 5th. The shop will remain open, and shipping will resume then. The Turn Around Time dates will also be updated in January based on how many orders have come in over the holiday.

Orders placed after Dec 21 will be processed for shipping when I return to work Jan 5.

NOTES:

COMBINED SHIPPING AVAILABLE IN MOST CASES IF REQUESTED

• If you place multiple orders within 5 days of each other, and the status of your first order still says 'ORDER RECEIVED' you can request that I combine multiple orders.
• Please leave a comment in your second order with the order number for your first order, and  request combined orders.
• Combined multiple orders will receive a refund for any shipping overages paid when the package is processed for shipping.
• If you plan on combining orders on a regular basis, please contact me to arrange a custom hold/combine order code {info@girlybitspolish.com}

PRE-ORDERS

• Orders containing a pre-order item will be held for shipping until the release date of the pre-ordered item.
• If there are products in the order that are not pre-order items they will be set aside and shipped at the same time as the pre-ordered item.
• We cannot split the order for shipping without charging separate shipping charges for each parcel that is mailed.
• Pre-orders can have a long turn-around-time, especially if the brand is international and the product has to clear customs.

If you have not received a shipping notification email from us, please check your inbox (or spam/junk folder). Alternately, you can always LOGIN TO YOUR GIRLY BITS ACCOUNT to check the status of your order.

OTHER TURN-AROUND TIME INFORMATION:

The turn-around time for orders begins the business day (excludes weekends and holidays) following the date the order was placed.

The total time that it will take for your package to reach you is turn-around time plus shipping time.

We cannot guarantee a parcel will arrive on or before a specific date.

You can check the status of your order by signing in to your ACCOUNT.

You will receive a shipping notification email once your parcel has shipped. Please ensure that Girly Bits Cosmetics is added to your safe sender list so that you do not miss your notification.

If you have any questions or concerns about an outstanding order please do not hesitate to CONTACT US and we would be more than happy to help!

Pandemic Protocol

To our dear friends and customers,

During this unprecedented time of uncertainty due to the COVID-19 outbreak, I wanted to let you know how we are responding to the situation here at Girly Bits. 

• We are now a one person team, as I have been working alone, and with out my usual staff since March 10th.
• Sanitation and disinfection measures in both the workshop and our home, have increased significantly and you can rest assured that we are taking every precaution possible.
• Our family of two adults have been practising strict social distancing since March 10th, and no one comes into our home.
• I will be reducing dispatch days to twice weekly (possibly even once weekly) instead of daily, to limit exposure to our postal workers. Packing of orders will continue here in the shop 5 days a week (M-F) **because of this, you may receive a notification that your order has been processed for shipping, but your package may not be picked up here for several days after that.
• Since I am now working alone, I find myself fumbling my way through the time management of covering all the necessary jobs here, to safely pack and ship your orders in a timely manner. I appreciate your patience while I get used to this myself and respectfully ask for your understanding if I am unable to stick to my target turn around time. I assure you, I will be doing the best I can and I will update the turn around time weekly, to reflect my anticipated workload.
• At this time we don't expect there to be a huge impact on our ability to fulfill and ship orders with in North America, with the exception of much longer than usual delivery times for international packages (including the US) but I will continue to monitor the situation and keep you informed of any significant changes. 
• There have been some new restrictions put in place regarding shipping to certain countries over-seas due to Covid-19. If you place an order and it is not able to be shipped, I will contact you to see if you want me to hold it, or if you would prefer a refund. If you would prefer your over-seas order be held regardless, please leave a note in your order and email me so we can arrange that.
• April 16th, 2020 update: At this time we are unable to ship directly to Sweden or Switzerland, or Russia. I can hold your order for you, or I can send it to an alternate address in the US to be forwarded to you since the US is still able to ship to Sweden and Switzerland and Russia as of right now. 
• If you have any concerns, please feel free to reach out to me by email, at info@girlybitspolish.com or using the contact form on the web site.

The safety, well-being, and health of our customers and our family is of utmost importance to me. I hope that you and your loved ones are managing well during this unsettling time. If there is anything I can do to help you, please reach out via email. Once again, I thank you for being with us, and supporting our little business. Together, we can do this.

Much love,

Pam

Thank you for your continued support!
~The Girly Bits Team