Shipping

The current turn-around time* for processing orders can always be found on our TURN-AROUND TIME PAGE.

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We are shipping from Canada via Canada Post. Shipping is calculated at checkout. 

Shipping Times & Options

Shipping times vary depending upon package destination, weight and the shipping option chosen upon checkout.

You will be given different shipping options to choose from in your shopping cart once you choose your country, province/state, postal/zip code and click on the "Estimate Shipping & Tax" button. Shipping rates are calculated are based on product weight and package destination.

If you continue shopping and add more items to your cart after you have already estimated your shipping charge, your previous estimate will be wiped out and you will be required to have it recalculated again.

Read more about shipping times and options by choosing a destination:

• Within Canada

• To USA

• Overseas

Local Pickup

If you are located within Windsor/Essex County and would like to pick your order up please follow the instructions below:

1. Use coupon code LOCALPICKUP upon checkout to remove the shipping charge
2. Add a note to your order that you would like to pick your order up and include what general days of the week and times that work best for you

Once we receive your order we will email you within 3-5 business days to arrange pickup of your order at our workshop.

NOTE: We do not have a retail space or 'regular' business hours.

Turn-Around Times

Our turn around time for processing orders varies depending upon the volume of orders that are being processed and can increase during new product releases, brand launches or following vacation shut downs.

You can check out our current turn-around time on our TURN-AROUND TIME PAGE.

The turn-around time for orders begins the business day following the date the order was placed.

The total time that it will take for your package to reach you is turn-around time plus shipping time.

We cannot guarantee a parcel will arrive on or before a specific date.

Free Shipping

Orders that total $100CAD* or more, being shipped within Canada or to the US may qualify for free shipping. Some restrictions apply.

All orders are now shipped with tracking.

FREE SHIPPING RESTRICTIONS WITHIN CANADA AND TO THE US: If your orders hits the $100CAD* free shipping threshold, Free Shipping may still show as an option, and may even be the only option displayed upon checkout, regardless of cart contents.

Please only choose Free Shipping if your order includes $100CAD* of additional, non-excluded products.

The following products are excluded from free shipping and shipping discounts:

• Empty bottles
• Suspension base
• Gift Certificates (on their own, there is no shipping charge, however when added to the cart with other products, the Free Shipping Exclusion applies)

If your order does not meet the restrictions and free shipping is chosen you will be emailed to pay shipping before your order can be processed. (NOTE: If free shipping is the only option that appears and your order does not qualify for free shipping you can contact us for a shipping quote before placing your order. If the order is placed without contacting us first, we will email you to pay shipping before your order can be processed.)

Shipping Discounts for Overseas Orders

If your order totals over $100CAD* you qualify for discounted shipping. Some restrictions apply.

The following products are exempt from shipping discounts:

• Empty bottles
• Suspension Base

Your order total must be $100CAD before adding the exempt items to your cart in order to qualify for the shipping discount.

Once your order is processed and packed for shipping, we will issue a refund for the shipping discount.

When your parcel has been processed for shipping you will receive a shipping confirmation email from us.