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The current turn-around time for processing orders can always be found on our TURN-AROUND TIME PAGE.
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Orders that total $80CAD* or more, being shipped within Canada or to the US may qualify for free shipping. Some restrictions apply.
Free Shipping applies to the most economical way to ship via Canada Post.
If your order qualifies for free shipping and you wish to use a courier service instead of Canada Post, please select from the available courier shipping options. You will be required to pay the upgraded courier fee upon checkout.
Once your order is processed and packed for shipping, we will issue a refund for the difference between the Canada Post rates and the courier rates you paid for.
The most economical way for free shipping is generally Canada Post standard air to USA (no tracking number). The weight of the parcel and destination determine the most economical way.
If you wish to upgrade your parcel to include tracking, please make a comment in the Order Comment section at checkout and we will send you a quote for the charge to upgrade.
FREE SHIPPING RESTRICTIONS WITHIN CANADA AND TO THE US: If your orders hits the $80CAD* free shipping threshold, Free Shipping may still show as an option, and may even be the only option displayed upon checkout, regardless of cart contents.
Please only choose Free Shipping if your order includes $80CAD* of additional, non-excluded products.
The following products are excluded from free shipping and shipping discounts:
If your order does not meet the restrictions and free shipping is chosen you will be emailed to pay shipping before your order can be processed. (NOTE: If free shipping is the only option that appears and your order does not qualify for free shipping you can contact us for a shipping quote before placing your order. If the order is placed without contacting us first, we will email you to pay shipping before your order can be processed.)
If your order totals over $90CAD* you will receive a shipping discount equivalent to the shipping cost for the same size order shipped to the US. Some restrictions apply.
The following products are exempt from shipping discounts:
Your order total must be $90CAD* before adding the exempt items to your cart in order to qualify for the shipping discount.
Once your order is processed and packed for shipping, we will issue the shipping discount via PayPal.
* Order total is before applicable taxes and after any applicable discounts/coupon codes have been applied.