Upon checkout you are required to agree to our Terms & Conditions. Please read them over carefully before placing an order.
Unfortunately, once orders have been placed we cannot make amendments to them. This leaves too much room for error.
We are unable combine orders* for shipping refunds. Unfortunately, it has been our experience that it is to time consuming and delays shipping for all outstanding orders. It also leaves too much room for error.
Please ensure that you have everything in your cart that you want before checking out.
*APPLIES TO OPEN ORDERS PLACE BEFORE LAUNCHES AS WELL
We are shipping from Canada via Canada Post. Shipping is calculated at checkout.
Shipping times vary depending upon package destination, weight and the shipping option chosen upon checkout.
You will be given different shipping options to choose from in your shopping cart once you choose your country, province/state, postal/zip code and click on the "Estimate Shipping & Tax" button. Shipping rates are calculated are based on product weight and package destination.
If you continue shopping and add more items to your cart after you have already estimated your shipping charge, your previous estimate will be wiped out and you will be required to have it recalculated again.
Read more about shipping times and options by choosing a destination:
*Please remember that shipping time are approximate. The total time you should expect to see your package is our turnaround time plus approximate shipping times. Our turnaround time is typically 3 business days (excludes weekends and Canadian holidays). Turnaround time for orders placed after 3pm will begin on the next business day. We cannot guarantee a parcel will arrive on or before a specific date.
If you are located within Windsor/Essex County and would like to pick your order up, use coupon code LOCALPICKUP to remove the shipping charge.
We will email you within 3-5 business days to arrange pickup of your order at our workshop.
We do not have a retail space or 'regular' business hours.
Our turnaround time for processing orders is usually 3-5 business days (excludes weekends and Canadian holidays). However, during the times when new colours/collections are released orders can take 5-7 business days to process due to the higher volume of orders that come in at one time.
The turn-around time for orders begins the business day following the date the order was placed.
The total time that it will take for your package to reach you is turn-around time plus shipping time.
Free Shipping* applies to the most economical way to ship via Canada Post.
Orders that total $80CAD or more (before tax), being shipped within Canada or $90CAD being shipped to the US may qualify for free shipping. Some restrictions apply.
The following products are exempt from free shipping:
If your order qualifies for free shipping* and you wish to use a courier service instead of Canada Post, please select from the available courier shipping options. You will be required to pay the upgraded courier fee upon checkout.
Once your order is processed and packed for shipping, we will issue a refund for the difference between the Canada Post rates and the courier rates you paid for.
The most economical way for free shipping* is generally Canada Post standard air to USA (no tracking number). The weight of the parcel and destination determine the most economical way.
If you wish to upgrade your parcel to include tracking, please make a comment in the Order Comment section at checkout and we will send you a quote for the charge to upgrade
WITHIN CANADA AND TO THE US: If your order hits the free shipping threshold, free shipping will still show as an option even with the above items in your cart. This is a glitch in the system. Please only choose free shipping if you have other items in your cart that total $80CAD for orders being shipped within Canada or $90CAD for orders being shipped to the US before adding the exempt items. If your order does not meet the restrictions and free shipping is chosen you will be emailed to pay shipping before your order can be processed. (NOTE: If free shipping is the only option that appears and your order does not qualify for free shipping you can contact us for a shipping quote before placing your order. If the order is placed without contacting us first, we will email you to pay shipping before your order can be processed.)
If your order totals over $90CAD you will receive a shipping discount equivalent to the shipping cost for the same size order shipped to the US.
Any import fees or taxes incurred on your order when it enters your country will be your responsibility. Generally, your mail service provider will collect these fees before you receive your package. As all countries have different customs limits, if you are concerned that you will be charged customs or taxes we ask that you research your countries limits before placing an order. Your local border or customs services should be able to assist you.
The limitations of the importing of any or all goods on our website varies from country to country. Please ensure that you are aware of your countries limitations before placing an order, as Girly Bits Cosmetics cannot be held liable for any parcels that are confiscated entering your country.
It is Girly Bits Cosmetics policy that an order containing a pre-order item will be held for shipping until the release date of the pre-ordered item. If there are products it in the order that are not pre-order items they will be set aside and shipped at the same time as the pre-ordered item. We cannot split the order for shipping without charging separate shipping charges for each parcel that is mailed.
If your order is damaged, incomplete or incorrect we are happy to work with you to find a resolution.
Please contact us directly at firstname.lastname@example.org with the following information:
Girly Bits Cosmetics respects your privacy. Your information is for our use ONLY and will NEVER be shared with any third parties.
If you ever have any questions in regards to Girly Bits Cosmetics or our products, please do not hesitate to CONTACT US. We are more than happy to help you have the best shopping experience.